Our Team

PratesLucilia2Lucilia Prates-Ramos
MA SMP Program Statewide Director 

Lucilia Prates has been the statewide director for the Massachusetts Senior Medicare Patrol (SMP) Program since 2002.  Prates has over 40 years of experience in advocating for immigrant and other vulnerable populations.  An immigrant herself, Lucilia has worked with immigrant and refugees from all corners of the world.  As the director of the MA SMP Program, she has made consumer engagement the core of the SMP Program message: Engaged healthcare consumers are the first line of defense to protect, detect and report healthcare errors, fraud and abuse, which have financial implications on each one of us and can have devastating health-related outcomes.  Prates has served on numerous boards of directors and advisory committees.  She currently serves on the board of the Massachusetts Health Quality Partners (MHQP) and is the president of MHQP’s Consumer Health Council.  She is also a member of the Massachusetts Department of Public Health’s Public Health Council since 2007, a gubernatorial appointment. Prates holds a bachelor’s degree in political science from the University of Massachusetts and has studied in Portugal, Spain and Eastern Europe.


Caroline Louise Cole
Coordinator of Volunteers and Media Liaison

Caroline Louise Cole has been a member of the Massachusetts Senior Medicare Patrol (SMP) Program staff since 2011 currently serving as the coordinator of volunteers and media liaison. Cole came to the Massachusetts Senior Medicare Patrol (SMP) Program after a 40-year career in journalism and political organizing.  She worked as a reporter for The Boston Globe and prior to that she was the owner, editor and publisher of The North Andover Citizen, the weekly newspaper in her hometown. She is also the author of several other freelance articles published by Gatehouse Media, Tufts University, Boston University and on the web. Following her career at The Globe she was a coordinator of volunteers for Hillary Clinton’s 2008 presidential bid. In addition to her work for Medicare, Cole is a member of the Family Services of the Merrimack Valley Advisory Board and its Resource Development Committee and is the fundraising chair for the North Parish of North Andover. Cole holds a bachelor’s degree in English from Connecticut College and has taken graduate classes in web design at Merrimack College. Cole is the mother of two grown children, Rosie LaRocque and Sam Zelitch, and the grandmother to Noah and Olivia. She lives in Cambridge.

Kristen Westaway
Program Assistant

Kristen Westaway joined the Massachusetts Senior Medicare Patrol (SMP) Program staff in January of 2019 and is responsible for managing cases of reported healthcare errors, fraud, and abuse. She also does public presentations and represents the Senior Medicare Patrol Program at resource fairs. Westaway holds a bachelor’s degree in anthropology and sociology from Salve Regina University in Newport, RI and master’s degree in public health from the University of Massachusetts. When not at her desk assisting, educating, and empowering beneficiaries to become engaged healthcare consumers, you can find her either taking her dog for a hike or painting miniature figurines. Westaway lives in Methuen.