Lucilia Prates-Ramos
Statewide Director
Lucilia Prates has been the statewide director for the Massachusetts Senior Medicare Patrol (SMP) Program since 2002. Prates has over 40 years of experience in advocating for immigrant and other vulnerable populations. An immigrant herself, Lucilia has worked with immigrant and refugees from all corners of the world. As the director of the MA SMP Program, she has made consumer engagement the core of the SMP Program message: Engaged healthcare consumers are the first line of defense to protect, detect and report healthcare errors, fraud and abuse, which have financial implications on each one of us and can have devastating health-related outcomes.
Prates has served on numerous boards of directors and advisory committees. She currently serves on the board of the Massachusetts Health Quality Partners (MHQP) and is the president of MHQP’s Consumer Health Council. She is also a member of the Massachusetts Department of Public Health’s Public Health Council since 2007, a gubernatorial appointment. Prates holds a bachelor’s degree in political science from the University of Massachusetts and has studied in Portugal, Spain and Eastern Europe.
Tabitha Kreyling
Complex Interaction Specialist
Tabitha Kreyling is dedicated to supporting and empowering individuals as they navigate complex Medicare-related concerns. With a strong commitment to advocacy, clarity, and compassionate communication, she works to ensure that consumers feel informed and protected. In addition to her professional role, Tabitha is certified in Reiki Energy Healing, reflecting her holistic approach to wellness and care. A former pastry chef, she brings creativity, precision, and warmth to everything she does. She is also a proud wife and mother of three, balancing her professional expertise with a deep commitment to family and community.
Gina Kelly
Outreach and Education Coordinator
Gina Kelly serves as the Outreach and Education Coordinator for the Massachusetts Senior Medicare Patrol (SMP) Program. A graduate of Southern New Hampshire University (SNHU) with a degree in Healthcare Administration, Gina brings a diverse background in healthcare, customer service, and wellness.
Outside of her work with the Massachusetts Senior Medicare Patrol Program, she can often be found teaching barre and Pilates classes. She enjoys helping individuals build confidence, making wellness accessible to people of all abilities, and understanding the “why” behind things.
Her professional and teaching experiences have strengthened her ability to build connections, foster engagement, and make information accessible to diverse audiences.
Sara Sturdivant
Outreach and Education Coordinator
Sara Sturdivant serves as Outreach and Education Coordinator for the Massachusetts SMP Program. Sara, a graduate of The New School in New York, brings expertise in media campaigns, volunteer management, and outreach strategy. Sara is deeply committed to Diversity, Equity, and Inclusion (DEI), with a particular focus on advocating for the LGBTQIA+ and Autism Spectrum communities.
Sara comes from a broad background of classical, sacred, and Broadway music. She currently serves as the Collaborative Keyboard Artist for First Parish of Portland Maine, and can often be found at City Theater of Biddeford, Maine, which she considers her home away from home.
Sujaliz Dominguez
Administrative Assistant
Sujaliz Dominguez is delighted to serve as the Administrative Assistant for the Massachusetts Senior Medicare Patrol (SMP) Program. As a lifelong resident of Lawrence, MA, she obtained her degree in Criminal Justice from Anna Maria College and possesses a background in Public Health. She eagerly contributes to our mission of educating and supporting MA SMP Program community.
